Desk Manager
Rafael Fialho Teixeira has extensive experience in sales leadership and customer success, currently serving as Partner and Chief Sales Officer at Desk Manager since November 2011. Rafael has successfully led and supervised sales teams, developed sales strategies, and improved customer engagement through the creation of a Customer Success team. Prior to this role, Rafael worked in various technical capacities at Êxito IT Solution, advancing from trainee to Senior Support Analyst, and later transitioned into sales as a Technical Sales Consultant. Rafael's educational background includes a Bachelor's degree in Information Technology and several certifications related to service management and customer success.
This person is not in any teams
This person is not in any offices
Desk Manager
2 followers
Desk Manager is a Brazilian company that offers a global-scale Enterprise Service Management (ESM) platform. With over a decade in the market, the firm provides a comprehensive management platform that enables clients to fully manage their service requests and operational activities, used to organize and automate service processes provided between departments or to external customers. The platform provides a suite with 12 applications containing hundreds of functionalities within a single system, ensuring support for service requests and complete management of clients' organizational structures. Currently, the company has over 500 active clients operating across several business sectors, present in Brazil and Latin America. Recently, the company announced the new integration between the platform and Microsoft Teams which includes OpenAl's ChatGPT. With the goal of transforming the customer service culture in Brazil through integrated and omnichannel solutions, Desk Manager was accelerated by Endeavor and built one of the biggest innovation cases with Eurofarma, serving also several other major brands, including Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados.