Thiago Risi

Thiago Risi is a Customer Experience Manager with over 13 years of experience in the telecommunications sector, focusing on Customer Experience, Service, and Trade Marketing. They have held significant roles, including managing customer experience teams at SKY Brasil and coordinating ticketing projects for the Rio 2016 Organizing Committee, where they improved user purchase experiences for millions. Currently, they are leveraging their expertise at Desktop, mapping customer journeys and generating insights to enhance service delivery. Thiago holds a Bachelor's degree in Advertising from the Universidade Federal do Rio de Janeiro and has completed postgraduate studies in Integrated Communication and Strategic Design and Innovation.