Patrick Heidelberg is an experienced professional in the field of digital customer services and business management, currently serving as a Senior Business Manager and Senior Product Manager at DB Fernverkehr AG since January 2006. Responsibilities include serving as the product owner for the ICE Portal, managing digital customer services, and overseeing financial aspects and process management within the digital customer product division. Prior roles encompass product management in customer services and catering, along with project leadership in logistics and production at COSCo International Inc., and experience in handling industrial liability claims at Zürich Versicherungs-Gesellschaft AG. Educational qualifications include a Diplom-Betriebswirt degree with specializations in marketing and risk management from Fachhochschule Wiesbaden and a vocational qualification as an industrial clerk from Ferrero.
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