Holger Herold

Holger Herold currently serves as the Omnichannel Contact Center Manager and Customer Service Manager at Deutsche GigaNetz GmbH since June 2021. Prior to this role, Holger Herold worked at Telefónica Germany from April 2011 to May 2021, where responsibilities included managing the Billing Team, ensuring timely creation of invoices for business customers, and conducting SOX controls. Holger Herold also held the position of Koordinator Troubleshooting, overseeing technical teams and developing processes for customer connection issues. Earlier career experience includes roles at HanseNet from January 2006 to March 2011, encompassing positions such as Koordinator Troubleshooting, Support-Techniker, and Customer Service Specialist.