Ekta Goel

Ekta Goel is a Senior Data Scientist at Deutsche Telekom Digital Labs, where responsibilities include enhancing customer service operations and evaluating agent performance through GenAI, alongside analyzing communication inefficiencies in email, chat, and call center activities. Prior to this role, Ekta served at OYO as a Senior Data Scientist focusing on similar customer service improvements with GenAI, and also held positions as Data Scientist II and Data Scientist, contributing to operational efficiencies using Python and Microsoft Azure. Earlier experience includes a Data Analyst role at CogniTensor, employing tools such as Python, R, SPSS, and SAS for data analysis, and a Senior Research Analyst position at Project Guru.