Summer B.

Summer B. has a diverse work experience in customer success and customer relations roles. They started their career at U.S. Cellular as a Customer Relations Specialist, where they analyzed customer needs and provided appropriate solutions. They were also responsible for reducing churn and were recognized for their contributions by being part of the Director's Leadership Council.

After U.S. Cellular, Summer B. worked at Ministry Brands as a Giving Solutions Consultant, where they helped churches and faith-based organizations find technology solutions to meet their specific needs. They also worked as a Digital Product Marketing Specialist and a Customer Success Manager at Ministry Brands, providing training, feedback, and testing new functionalities.

At HubSpot, Summer B. served as a Customer Onboarding Specialist, guiding businesses through their initial setup and training for the HubSpot software. They evaluated customers' objectives and created implementation roadmaps for successful onboarding.

Most recently, Summer B. has held Customer Success Manager roles at Altruist and Devnext, where they continue to provide support and training to customers.

Overall, Summer B. has a strong background in customer success and customer relations, with expertise in guiding customers through software implementation and providing valuable feedback for product development. They have a track record of reducing churn and assisting businesses in achieving their goals.

Summer B. attended King University from 2012 to 2016, where they obtained a Bachelor of Science degree in Communication and Media Studies. In terms of additional certifications, they obtained various certifications from LinkedIn and HubSpot Academy. In 2022, they obtained certifications in "A Design Thinking Approach to Putting the Customer First," "Create a Brand Strategy," "Understanding and Supporting ADHD Colleagues in the Workplace," and "Writing Emails People Want to Read" from LinkedIn. Additionally, in 2023, they obtained an "Inbound Marketing" certification from HubSpot Academy. In 2019, they obtained certifications in "Inbound Marketing Certified" and "Social Media Marketing Certified" from HubSpot Academy. Furthermore, in 2021, they obtained certifications in "HubSpot Marketing Software," "HubSpot Sales Software," "Service Hub Software," and "Digital Marketing Certified" from HubSpot Academy.