Megha Rawat

Megha Rawat is an experienced professional in customer support and technical operations, currently serving as the Head of Support at DevRev since June 2024, focusing on AI-powered support solutions. Previously, Megha held the role of Global Customer Support Operations Manager at data.ai, where responsibilities included establishing the India Support Team, managing a global workforce, and driving efficiency improvements that significantly boosted customer satisfaction metrics. Megha's earlier experience with Adobe encompassed various technical support roles, contributing to customer engineering and product management initiatives, alongside hands-on expertise in digital marketing tools. Megha's educational background includes a Post Graduation in Machine Learning and Artificial Intelligence from Great Lakes Institute of Management and a B.Tech. in Information Technology from Uttarakhand Technical University.