DFS is a furniture retailer in the United Kingdom, Spain, the Netherlands and Ireland specialising in sofas and soft furnishings.

Retail

DFS' headquarters in Woodlands, United Kingdom

Tim Stacey

Hazel Smith

Nick Smith

Helen Ablott-Beattie

Russell Harte

Marie Wall

Liz McDonald

Joanne Shawcroft

Gill Barr

Alison Hutchinson

Steve Johnson

Bruce Marsh

The Sales and Customer Service team at DFS is dedicated to enhancing the customer experience through personalized service and expert product knowledge. They drive sales by engaging customers, understanding their needs, and providing tailored solutions, while also managing customer inquiries and ensuring satisfaction post-purchase. This team plays a crucial role in fostering long-term relationships, ultimately contributing to DFS's reputation as a leading furniture retailer.

Sales and Customer Service

This department focuses on driving revenue through customer interactions and managing sales processes.

Sales Department

This department oversees the operations and strategic direction of various branch locations.

Branch Management

The Human Resources and People Management team at DFS is responsible for cultivating a supportive and engaging work environment that attracts, retains, and develops top talent. They focus on strategic workforce planning, employee relations, talent acquisition, and fostering a diverse and inclusive culture. Additionally, they analyze people data to drive insights and improve employee wellbeing, ensuring that the workforce is aligned with the company's objectives and values.

Human Resources and People Management

This department focuses on overseeing and coordinating organizational functions to ensure efficient management and decision-making.

Management Operations

The Marketing and Communications team at DFS is responsible for developing and executing strategic marketing initiatives to enhance brand visibility and drive sales. This team leverages insights from market research, manages public relations, and oversees digital marketing efforts, including content creation and influencer collaborations. By ensuring cohesive messaging across various platforms, they aim to engage customers and reinforce DFS’s position as a leading furniture retailer in Europe.

DFS

Org chart

Board & advisors

Teams

Sales and Customer Service

Sales Department

Branch Management

Human Resources and People Management

Management Operations

Marketing and Communications

Offices

DFS

Org chart

Board & advisors

Teams

Sales and Customer Service

Sales Department

Branch Management

Human Resources and People Management

Management Operations

Marketing and Communications

Offices

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