Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story.

Retail

Harrods

Harrods' headquarters in London, United Kingdom

Michael Ward

Brianna McNicholl

Lucy Fredericks

Mark Blundell

Annalise Fard

Krisztina Aliz Pop

Abi Weeks

Brad Lyu

Andrew Luxmore

Hajra Ahmed

Andreas Efstathiou

Simona Riberti

Rebecca Brown

Joanne Such

Dan Webster

Rachel Galvin

Tim Parker

Davinia Pearl

Sofia Mogilewskaja

Tracy Finn

Mark Emery

Laura Fitzgerald

Caitlin Innes

Chris Sweet

Simone Esposito

Katie Rodgers

Christian Black

Camilla Cross

Kim Wolstenholme

Owen Meehan

This department focuses on managing and optimizing sales functions and processes to drive revenue growth.

Sales Operations

The Retail and Customer Experience team at Harrods is dedicated to providing exceptional service and personalized experiences for every customer. This team oversees all aspects of retail operations, from private shopping and VIP services to day-to-day sales and client interactions, ensuring that each visit is memorable. They are committed to cultivating strong relationships with clients and continuously enhancing the shopping experience, embodying Harrods' mission to delight customers.

Retail and Customer Experience

The Sales Positions team at Harrods is dedicated to providing exceptional customer experiences through expert product knowledge, personalized service, and building lasting relationships with clients. This diverse group of roles, ranging from Sales Associates to Senior Sales Executives, ensures that every customer feels valued and connected to the Harrods brand, while also driving sales and achieving targets across various luxury departments. Together, they create a welcoming atmosphere that embodies Harrods' commitment to excellence in retail.

Sales Positions

This department focuses on planning and executing visual displays and merchandise selection to enhance product presentation and drive sales.

Merchandising

This department manages the procurement and purchasing processes for products across various categories.

Buying Operations

This department focuses on providing personalized shopping experiences and managing client relationships within the private shopping sector.

Private Shopping Services

Harrods

Org chart

Teams

Sales Operations

Retail and Customer Experience

Sales Positions

Merchandising

Buying Operations

Private Shopping Services

Offices

Harrods

Org chart

Teams

Sales Operations

Retail and Customer Experience

Sales Positions

Merchandising

Buying Operations

Private Shopping Services

Offices

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