Andrea Smith

Head Of Service Operations at DFS

Andrea Smith has a diverse work experience spanning over several companies. Andrea currently holds the position of Head of Service Operations at DFS since May 2023 and is also a Senior Project Manager at the same company since September 2022. Prior to DFS, they worked at RockarTechLtd as the Head of Technical Delivery from September 2020 to July 2022. Before that, they were the Head of Fulfilment & Online Sales at Rockar Ltd from February 2019 to September 2020. Andrea also served as the Technical Services Manager at Plusnet from December 2014 to February 2019. Andrea's career started at Lombard, where they held the role of Head of Insurance, Stock Audit & Fairness from March 2012 to December 2014. Prior to that, they worked as a Change Manager at RBS Group from August 2007 to February 2012. Andrea began their professional journey at Lombard as an Operations Manager from January 2002 to August 2007. Andrea'searliest known work experience is as a Sales/Support Manager at Dixon Motor Holdings from December 1997 to January 2002. Throughout their career, Andrea has gained expertise in various areas such as project management, technical delivery, fulfillment, online sales, insurance, stock audit, fairness, change management, and operations management.

Andrea Smith attended Doncaster College, which is affiliated with Leeds Metropolitan University. During their time there, they pursued a Bachelor of Science degree (BSC) with Honors in Information Systems for Business. However, specific details regarding the start and end years of their education were not provided.

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Previous companies

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Timeline

  • Head Of Service Operations

    May, 2023 - present

  • Senior Project Manager

    September, 2022

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