Danielle Taylor

Danielle Taylor currently serves as the Head of Group Customer Service Strategy at DFS, a position held since June 2025, while also acting as a School Governor at Norman Pannell Primary School since January 2025. Prior to these roles, Danielle Taylor had an extensive career at Sofology from March 2014 to June 2025, advancing through several positions including Head of Customer Care and Customer Experience Manager. Earlier experience includes a role as Assistant Store Manager at EE from March 2010 to April 2014 and Sales Account Manager at PerDM Contact Marketing & PerDM Services Ltd from August 2009 to March 2010.