DFS is a furniture retailer in the United Kingdom, Spain, the Netherlands and Ireland specialising in sofas and soft furnishings.

Retail

DFS' headquarters in Woodlands, United Kingdom

This department oversees all activities related to managing customer relationships and ensuring operational efficiency in service delivery.

Customer Operations

The Sales and Customer Service team at DFS is dedicated to enhancing the customer experience through personalized service and expert product knowledge. They drive sales by engaging customers, understanding their needs, and providing tailored solutions, while also managing customer inquiries and ensuring satisfaction post-purchase. This team plays a crucial role in fostering long-term relationships, ultimately contributing to DFS's reputation as a leading furniture retailer.

Sales and Customer Service

This department focuses on driving revenue through customer interactions and managing sales processes.

Sales Department

This department oversees the operations and strategic direction of various branch locations.

Branch Management

The Human Resources and People Management team at DFS is responsible for cultivating a supportive and engaging work environment that attracts, retains, and develops top talent. They focus on strategic workforce planning, employee relations, talent acquisition, and fostering a diverse and inclusive culture. Additionally, they analyze people data to drive insights and improve employee wellbeing, ensuring that the workforce is aligned with the company's objectives and values.

Human Resources and People Management

The Engineering and Technology team at DFS is responsible for developing and maintaining the technological infrastructure that supports the company's retail operations. This includes overseeing software development projects, ensuring seamless IT service delivery, and enhancing system performance to improve customer experience. Additionally, the team collaborates on innovative solutions that drive operational efficiency and enable digital transformation across various business functions.

Engineering and Technology

This department focuses on overseeing and coordinating organizational functions to ensure efficient management and decision-making.

People (2)

Jobs (0)

Other teams

Sales and Customer Service

Sales Department

Branch Management

Human Resources and People Management

Engineering and Technology

Management Operations