DHL eCommerce is the parcel provider for Europe. The easy, fast and affordable way to ship your parcels and pallets to businesses and consumers in Europe.

Freight

Shipping

DHL eCommerce Nederland

DHL eCommerce Nederland's headquarters in Utrecht, Netherlands

Wouter van Benten

Suzanne de Vries

Ralph Vaesen

Paul van Den Acker

The Technical Development team at DHL eCommerce Nederland is responsible for the design, development, and maintenance of software solutions that enhance the efficiency and effectiveness of parcel shipping operations across Europe. This diverse team, comprised of machine learning engineers, frontend and backend developers, database experts, and cloud specialists, collaborates to build and optimize applications, improve data management strategies, and ensure robust infrastructure support, ultimately driving innovation and customer satisfaction in the eCommerce logistics space.

Technical Development

The Sales and Account Management team at DHL eCommerce Nederland is responsible for cultivating and maintaining relationships with key clients across various sectors, including fashion and retail. They work to identify new business opportunities, manage strategic accounts, and ensure customer satisfaction by providing tailored solutions for efficient parcel shipping. By collaborating with other departments, this team drives revenue growth and enhances the overall customer experience for both businesses and consumers in Europe.

Sales and Account Management

The Customer Support and Operations team at DHL eCommerce Nederland is dedicated to ensuring seamless customer experiences by providing expert assistance for inquiries, billing, and order management. They manage customer integrations, oversee operational support functions, and analyze performance metrics to enhance service delivery. This team plays a vital role in optimizing logistics processes and ensuring that clients receive efficient and timely support throughout their shipping journey.

Customer Support and Operations

The Information Technology and Security team at DHL eCommerce Nederland is responsible for safeguarding the company’s digital assets and ensuring the integrity of its IT infrastructure. This team manages cybersecurity threats, supports technical operations, and oversees IT projects to enhance efficiency and innovation. They collaborate on risk management and compliance to maintain secure and reliable services for customers shipping across Europe.

Information Technology and Security

The Human Resources and Compliance team at DHL eCommerce Nederland is responsible for managing employee relations, ensuring compliance with labor laws and regulations, and fostering a culture of continuous learning and development. They support the organization's growth by implementing HR strategies, overseeing risk management and compliance programs, and enhancing internal processes to safeguard employee and operational integrity across the Benelux region.

Human Resources and Compliance

The Business Analysis and Strategy team at DHL eCommerce Nederland focuses on optimizing operational efficiency and enhancing strategic direction across the organization. They analyze market trends, develop pricing strategies, and oversee commercial control to ensure competitive positioning. Additionally, the team collaborates on key projects that drive innovation and improve service offerings for both businesses and consumers in the European market.

DHL eCommerce Nederland

Org chart

Teams

Technical Development

Sales and Account Management

Customer Support and Operations

Information Technology and Security

Human Resources and Compliance

Business Analysis and Strategy

Offices

DHL eCommerce Nederland

Org chart

Teams

Technical Development

Sales and Account Management

Customer Support and Operations

Information Technology and Security

Human Resources and Compliance

Business Analysis and Strategy

Offices

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