Customer Experience and Support
About
The Customer Experience and Support team at DHL is dedicated to enhancing customer satisfaction and loyalty by providing exceptional service and support across all touchpoints. This team, which includes roles such as Customer Experience Managers and Senior National Account Managers, works collaboratively to analyze customer feedback, streamline communication channels, and resolve issues efficiently. By leveraging insights and planning, they aim to deliver a seamless experience that meets the diverse needs of customers in the dynamic logistics environment.
Team members
Astrid Bolk
Global Customer Director Techn...
Erika Richards
Global Head Of Insights & Plan...
Eugenia Yeo
Customer Experience Manager
Jessica Valor
Senior Customer Support
Karla Fanelli
Vice President Of Customer Ser...
Marie Jacquemont
Senior Claims Manager
Mark Patterson
Chief Customer Officer
Marquon Pauling
Senior National Accont Manager
Natascha Zupan
CSI Regional Customer Director...
Sarbani Sengupta
Vice President - Customer Serv...