Grupo Dia
Silvina Netka is an accomplished professional with extensive experience in customer service and management across various industries. Currently serving as the Leader of the Omnichannel Contact Center at Grupo Dia, Silvina oversees a team of internal personnel and a large outsourced staff, focusing on enhancing customer experience for both physical and digital channels. Previous roles include Customer Care Manager at Electrolux Argentina, where Silvina managed multiple customer-centric areas and improved key performance indicators, and Customer Experience Expert at Qualia Compañía de Seguros S.A., responsible for designing customer journey strategies. Silvina has held significant positions such as CRC Manager for Nestlé Nespresso SA in the Austral Zone and Customer Relationship Manager at Samsung Electronics, showcasing a strong track record in leadership and strategic planning. Educational credentials include a Master's in Strategic Management, a Doctorate in Criminal Sciences, and a Post Graduate Master in Digital Marketing.
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Grupo Dia
With more than 40 years history, Grupo DIA is a Spanish multinational in the food, drugstore, beauty and health distribution sector. DIA arrived with the commitment to respond to the needs of all families, offering quality at the best price through a wide network of local shops. Since then, our effort in contributing to the family economy of our customers has remained in time. Currently, we have the largest network of stores: more than 6,600 establishments distributed between Spain, Portugal, Brazil and Argentina. The success of our business is the result of the commitment of our teams, with more than 39,000 experienced employees, led by a team of professionals with great knowledge of the market, with the aim of making DIA the favourite choice of consumers.