DialAmerica is now Aucera. 

Aucera is one of the largest privately held contact center providers in the world delivering more than 100 million experiences a year across a global footprint that includes both nearshore and offshore locations. Our thousands of passionate employees support a broad range of Fortune 500 consumer brands, providing Customer Experience Management services and innovative technology solutions across a variety of channels that include phone, email, chat and social media.

Call Center

DialAmerica

DialAmerica's headquarters in Mahwah, United States

Matthew Mood

Dee Booth

Dave Aboussleman

Celia Thomas

Alice Cheryl

Michael Bardwell

Jerry Mast

Denise Desimon

Josh Hendrix

Anthony Stanley

Julie Deen

Mary Alicea

Robert J. Finn

Brittany Gebhard

Koralys Otero

Genecah Shimrone Pike

kenji mcewen

Phelencia Burnett

Ryan Melendez

Louise O.

David Bloodworth

Sam Conoscenti

Raquel La Spina Kissel

Joshua Graham

This department handles inquiries, complaints, and assistance for customers to ensure satisfaction and resolution.

Customer Support

This department manages the daily operations and efficiency of the contact center to ensure customer satisfaction and support.

Contact Center Operations

This department focuses on providing insurance solutions and brokerage services to clients.

Insurance Services

The Operations and Development team at Aucera plays a critical role in optimizing and enhancing the effectiveness of contact center operations. This team focuses on streamlining processes, implementing innovative technology solutions, and ensuring high-quality customer experiences across all channels. By leveraging data analytics and workforce optimization strategies, they drive continuous improvement initiatives that support the company's mission to deliver exceptional service for Fortune 500 clients.

Operations and Development

This department oversees the planning, execution, and completion of projects, ensuring they are delivered on time and within budget.

Project Management

This department focuses on driving revenue through client acquisition and relationship management.

Sales Department

DialAmerica

Org chart

Teams

Customer Support

Contact Center Operations

Insurance Services

Operations and Development

Project Management

Sales Department

Offices

DialAmerica

Org chart

Teams

Customer Support

Contact Center Operations

Insurance Services

Operations and Development

Project Management

Sales Department

Offices

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