DialAmerica is now Aucera. 

Aucera is one of the largest privately held contact center providers in the world delivering more than 100 million experiences a year across a global footprint that includes both nearshore and offshore locations. Our thousands of passionate employees support a broad range of Fortune 500 consumer brands, providing Customer Experience Management services and innovative technology solutions across a variety of channels that include phone, email, chat and social media.

Call Center

DialAmerica

DialAmerica's headquarters in Mahwah, United States

Dee Booth

Tom Gleason

Dave Aboussleman

Alice Cheryl

Lissa Love

Jerry Mast

Michael Bardwell

Celia Thomas

Josh Hendrix

Carla Roberson

Robert J. Finn

Brittany Gebhard

The Operations and Development team at Aucera plays a critical role in optimizing and enhancing the effectiveness of contact center operations. This team focuses on streamlining processes, implementing innovative technology solutions, and ensuring high-quality customer experiences across all channels. By leveraging data analytics and workforce optimization strategies, they drive continuous improvement initiatives that support the company's mission to deliver exceptional service for Fortune 500 clients.

Operations and Development

The Leadership Team at Aucera plays a pivotal role in shaping the strategic direction of the company. Comprising senior executives with expertise in client services, technology, and operations, this team drives innovation and ensures the delivery of exceptional customer experiences across various communication channels. By fostering collaboration and leveraging cutting-edge solutions, the Leadership Team is dedicated to enhancing Aucera's position as a leading contact center provider for Fortune 500 brands globally.

Leadership Team

The Client Success and Support team at Aucera plays a pivotal role in ensuring positive client relationships by delivering exceptional service and proactive solutions. They monitor client satisfaction, manage accounts, resolve inquiries, and collaborate with internal teams to optimize service delivery, driving long-term success for both clients and the company. This dedicated team is essential in maintaining and enhancing Aucera's reputation as a leader in Customer Experience Management.

Client Success and Support

The Human Resources and Talent Acquisition team at Aucera is dedicated to attracting, developing, and retaining top talent to support the company's mission of delivering exceptional customer experiences. This team oversees the recruitment process, enhances employee engagement, and fosters a positive workplace culture, ensuring that Aucera continues to thrive in a competitive environment through its most valuable asset—its people.

Human Resources and Talent Acquisition

The Information Technology team at Aucera is responsible for designing, implementing, and maintaining the technological infrastructure that supports the company's extensive customer experience management services. This team ensures seamless integration of innovative technology solutions, optimizes data management through advanced database analytics, and drives strategic IT initiatives to enhance service delivery across multiple communication channels.

DialAmerica

Org chart

Teams

Operations and Development

Leadership Team

Client Success and Support

Human Resources and Talent Acquisition

Information Technology

Offices

DialAmerica

Org chart

Teams

Operations and Development

Leadership Team

Client Success and Support

Human Resources and Talent Acquisition

Information Technology

Offices

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