Waruni Algama

Waruni Algama has a diverse range of work experience, with a focus on customer experience, loyalty, and CRM. Waruni started their career at Dialog Axiata PLC, working in various managerial roles related to customer service, loyalty, and lifecycle management. Waruni joined Dialog Axiata PLC in 1996 and held roles such as Assistant Manager of Key Client Relations, Manager of Loyalty and Lifecycle Management, and Senior Manager of CRM, Loyalty, and Retention. In these roles, they were responsible for ensuring high-quality service, managing customer relationships, and implementing customer loyalty initiatives. From 2012 to 2013, they worked as a Senior Manager of CRM, Loyalty, and Retention at Dialog Axiata PLC, where they focused on measuring customer satisfaction and resolving complaints. Waruni then moved into a role as Head of Customer Experience and Group Loyalty from 2014 to 2016 before transitioning to the position of Head of CE, Group Loyalty, and CRM in 2016. In these roles, they were responsible for acquiring, retaining, and growing profitable customer relationships and collaborating with cross-functional teams to improve customer loyalty and retention. Prior to their work at Dialog Axiata PLC, Waruni Algama gained experience as a Travel Executive at Gemini Tours & Travels in 1994.

Waruni Algama received their MBA degree from the British School of Commerce in 2015. In addition, they obtained a certification in Lean Six Sigma Black Belt from NIBM.