Frances Ericka Pascual

Frances Ericka Pascual is a seasoned professional in customer success management, currently serving as Senior Manager for Customer Success in the SMB segment at Dialpad since January 2023. Prior to this role, Frances held significant positions at Whispir, including Global Head of Customer Success Management and Manager of Global Customer Success for Mid Market & SMB from June 2020 to December 2022. Frances also contributed to Tempesta Media as Manager of Strategic Accounts and Customer Success Manager from May 2018 to June 2020. Earlier experience includes a tenure at RingCentral, where Frances served as Global Leadership Development Manager and Sales Training Manager from June 2010 to October 2017, and at Branders.com as Senior Executive Account Manager from January 2007 to January 2010. Frances earned a Bachelor of Science in Psychology from Miriam College between 2000 and 2004.