Michael Hayes is an accomplished Enterprise Customer Success Manager at Dialpad, specializing in enhancing client value through strategic guidance and proactive engagement since September 2023. With a robust background in customer success, Michael previously served as a Strategic Customer Success Manager at Dialpad, focusing on personalized product training and strategic advice. Prior experience includes senior roles at Workiva, where responsibility encompassed managing the customer journey for enterprise clients and fostering relationships for revenue growth. Michael's career also features positions at Blackbaud, University of Colorado Boulder, Apple, and Celebrity Custom Homes, demonstrating a strong foundation in customer support, sales, and technology. Michael holds a Bachelor of Business Administration in Communication and Media Studies from the University of Colorado Boulder.
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