Diamond Trust Bank
Shedrack Munguti is a dedicated professional with experience in customer experience and service excellence. Currently serving as a Customer Experience Officer at Diamond Trust Bank since November 2022, Shedrack previously worked as a Service Excellence Officer at Euteknic Business and Management Consultancy Limited from December 2021 to October 2022. Earlier in 2019, Shedrack gained valuable experience as a Human Resource Management Attachee at the National Social Security Fund (NSSF Kenya), along with internships in human resources and administration. Shedrack holds a Bachelor's degree in Human Resource Management from Karatina University (2016-2020) and completed secondary education at Kathiani High School, where a Kenya Certificate of Secondary Education was obtained.
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Diamond Trust Bank
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Diamond Trust Bank (DTB) is a leading regional bank, listed on the Nairobi Securities Exchange (NSE). An affiliate of the Aga Khan Development Network (AKDN), DTB has operated in East Africa for over seventy years. DTB’s focus on the SME sector and commitment to enhancing convenience for customers through innovative digital solutions has driven the Bank’s growth in recent years. With over 130 branches in Kenya, Tanzania, Uganda, and Burundi, DTB is committed to enabling people to advance with confidence and success. The Bank’s heritage and values are articulated in its brand promise, Achieve More, and brought to life through an engaged diverse workforce.