Ivan Djordjevic

Head of Customer Support at DIB Travel

Ivan Djordjevic has over 14 years of experience in the travel and hospitality industry. Ivan began their career in 2007 as a Receptionist at Hotel LE PETIT PIAF in Belgrade. From 2009 to 2012, they worked at Travel House in various roles, including Project Manager - E-Media & Communication, Branch Manager, and Sales Agent. From 2012 to 2021, they worked at Qatar Airways as a Senior Reservation and Ticketing Agent and a Reservation and Ticketing Agent. Most recently, they began working at DIB Travel in 2021 as the Head of Customer Support and a Travel Support Team Lead. In their roles, they have been responsible for overseeing customer support services, providing framework for team members, optimizing revenue and costs, managing successful coordination between departments, and assisting passengers with reservations and tickets.

Ivan Djordjevic's education history includes a Bachelor degree in Tourism and Hospitality Management from University Singidunum, Faculty of Tourism and Hospitality Management, obtained between 2006 and 2008. Prior to that, Ivan obtained a Bachelor degree in Hotel Management from The College Of Hotel Management between 1998 and 2006. Additionally, Ivan obtained a Commercial Technician degree in Economy and Commercial Management from Secondary School of Economics between 1993 and 1997.

Links

Previous companies

Qatar Airways logo

Timeline

  • Head of Customer Support

    July, 2022 - present

  • Travel Support Team Lead

    December, 2021