Alvia Dervishaj

Alvia Dervishaj is a seasoned professional in customer relationship management and marketing, currently serving as a Senior CRM Customer Experience and Salesforce Marketing Cloud Consultant at diconium since April 2023. As the founder of terracottaandsun since March 2021, Alvia has successfully conceptualized and designed a hand-made jewelry brand inspired by Mediterranean slow living, overseeing production, logistics, and customer service. Previous experience includes a Senior CRM & Loyalty Manager role at SIXT, where Alvia focused on customer retention and loyalty strategies, and a CRM Manager role at Global Savings Group, managing automated email marketing processes. Alvia's expertise extends to digital marketing through positions at FlixBus and a background in economics and international studies, with academic qualifications from FAU Erlangen-Nürnberg and the University of Tirana.