AM

Andre Mascarenhas

CX Business Insight Manager at Didi

Andre Mascarenhas has a diverse professional background with experience in business consulting, operational excellence, and customer experience management. Andre has worked in various companies such as DiDi, 99, Practia Brasil, Setec Consulting Group, and Gerdau, where Andre has demonstrated strong leadership skills and achieved significant results in process optimization and efficiency. With a Master of Business Administration from USP and a background in Engineering, Andre brings a strong analytical mindset and strategic approach to their roles. In addition to their corporate experience, Andre also shares their knowledge as a professor in the MBA program at UNEED, focusing on Lean Management and Quality in Projects and Processes.

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Timeline

  • CX Business Insight Manager

    January 1, 2024 - present

  • CX Ops Manager - Fintech

    June, 2023

  • CX Global Performance & Governance Manager

    March, 2021