Cleiton Costa

Cleiton Costa is an experienced professional in data analysis and insights management, currently serving as Fintech CX Data Insights Manager at DiDi since September 2022, focusing on enhancing customer satisfaction and business performance through strategic initiatives. Previously, Cleiton worked as a CX Operations Data Insights Specialist at 99 and as a Data Analyst at The HEINEKEN Company, where responsibilities included generating data-driven insights and developing reports and dashboards. Cleiton also has experience leading data services at ITB and held various roles at Avit Gestão Corporativa and Tristate - Consultoria em Engenharia Mecatrônica, emphasizing financial analysis, strategic advising, and team management. Cleiton holds a specialization in Data Science and Big Data from PUC Minas and bachelor's degrees in Mechatronics Engineering and Science and Technology from Universidade Federal de São João del-Rei.