Leonel Riobamba is an accomplished Customer Success Manager at DiDi since September 2021, leading a Spanish-speaking team to enhance onboarding, customer education, engagement, and user experience while driving product and process efficiency. Prior experience includes roles as Account Operations Manager and Empowerment Senior Analyst at Citi, and Client Onboarding Specialist at OutPLEX. Leonel also served as a Customer Support Specialist at Uber and worked in customer experience at Mercado Libre, supporting both new and experienced buyers and sellers. Academically, Leonel holds a Bachelor of Business Administration from Universidad Militar Nueva Granada and a diploma in Strategic Management and Digital Transformation with SAP S/4 HANA from the same institution.
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