Pedro M.

Pedro M. has extensive experience in customer experience and operations management, currently serving as CX Operations Director at DiDi since February 2022, following a role as CX Global Strategy Senior Manager at 99. Prior to these positions, Pedro M. was with Accenture for over a decade, holding various roles including Customer, Sales & Service Manager in Strategy & Consulting, and Digital Customer Consultant. Academically, Pedro M. holds an Executive MBA from IESE Business School, a postgraduate degree in Business Administration and Management from Ibmec, a Bachelor's degree in Marketing from ESPM, and a marketing certificate from UC San Diego.