Customer Experience and Management
About
The Customer Experience and Management team at Didi Chuxing is dedicated to enhancing and managing the end-to-end experience of the company's 550 million users. This team is responsible for monitoring and improving customer interactions across various services, strategizing global and local customer experience initiatives, analyzing user feedback, and deriving actionable insights to ensure exceptional service. They work collaboratively to optimize processes, uphold high standards of service quality, and cultivate a user-centric culture within the organization.