Digibee
Ricardo Scotti is an experienced professional currently serving as the Lead Technical Support Engineer at Digibee, where responsibilities include assisting customers with integrations on the Digibee platform and managing critical service incidents. Previously, Ricardo held the position of Integration Developer at Digibee, specializing in API development and integration architecture. Ricardo's earlier roles include Technical Support at Pipz, where assistance was provided for integrations with tools like Zapier, as well as business analysis at Opera Coffee and sales consulting at Nanovetores S.A. Throughout these experiences, a strong focus has been placed on customer support, technical training, and market strategy. Educational credentials include a Técnico em Desenvolvimento de Sistemas from SENAI/SC, an Advanced Diploma of Leadership and Management from Kent Institute Australia, a Diploma in Business Frontline Management from MEGT Institute - Australia, and a Bachelor's degree in Relações Internacionais from Universidade do Sul de Santa Catarina.