Jim Uomini

Jim Uomini has a diverse work experience spanning over several years. Jim currently works as a Support Content Manager at Digital.ai, a position they have held since 2020. Prior to that, from 2015 to 2020, they served as a Customer Success Manager at Numerify.

Before their roles at Digital.ai and Numerify, Jim worked at the University of San Francisco as a Service Level Manager from 2005 to 2015. In this role, they implemented ServiceNow, upgraded ticket tracking systems, and made customizations to the Project Management application.

From 2003 to 2005, Jim was the POS Help Desk Manager at The Sharper Image. Jim managed a team providing support to over 175 stores, implemented a call tracking system, and led the rollout of wireless scanners in stores.

Prior to that, Jim worked at CMP Media, Inc. as a Computer Support Manager from 2001 to 2003. Jim was responsible for desktop support in five branch offices, improved end-user satisfaction during downsizing, and mentored employees.

Jim's work history also includes a role as a Help Desk Manager at Macworld Magazine from 2000 to 2001, where they supervised the help desk, managed software licenses, and performed routine telecom changes. Additionally, they worked at Miller Freeman, Inc. as a Special Projects Lead from 1992 to 2000. In this role, they provided desktop support, conducted training courses, and facilitated the conversion of users to a new messaging system.

Overall, Jim Uomini has gained experience in various support and management roles, consistently demonstrating skills in problem-solving, implementation, and customer service.

Jim Uomini completed their Bachelor of Arts in Journalism from San Francisco State University, where they attended from 1979 to 1988. In addition to their degree, they obtained two additional certifications: ITIL V3 Foundation from EXIN in October 2008 and ITIL Agree and Define Intermediate from EXIN in March 2009.