Ryan Ehlen is a Senior Program Manager for Support Content Strategy at Snowflake, where they currently focus on optimizing customer support content. Previously, Ryan served as a Senior Web Editor at Sonos, leading the creation and curation of support content for over 30 products. Their experience also includes roles as a Content Producer and Technical Support Engineer at Sonos, where they developed brand voice strategies and implemented processes for effective customer support. Ryan holds a degree in Cinema Production from San Francisco State University.
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