Shawn Mahoney

Shawn Mahoney is the current Director at Digital Alberta. Shawn has a long and successful history in Information Systems Management. Shawn started at Suncor in July 2010 as the Senior IS Manager. In this role, Shawn was responsible for creating the 5 year IS vision by working with business and defining shared services and business unit specific objectives. Shawn was asked to present findings to the Executive and did so successfully.

Shawn then moved to Brookfield Residential in October 2012 where they continued their work in Information Systems Management. In this role, Shawn mentored the Information Systems team to support decentralization of decision making which improved efficiency and morale while establishing leadership and succession candidates. Shawn also transformed the working relationship between IT and Business Units by effectively leveraging both IS and business resources. Shawn designed and implemented customer surveys to identify areas of improvement which increased customer satisfaction from less than 60% to over 95%. Shawn was recognized for championing the rebuild of the Corporate Intranet site. Shawn created the vision, sold the idea, built the team and implemented the solution which created a fundamental shift in organizational culture and removed “all company” emails by 97%. Shawn also developed performance measurement tools for Desk Side team that helped the team to align and increase performance in key areas such as first response time and resolution time. In addition, they created simple processes such as morning triage to foster team communication and collaboration.

Shawn Mahoney has a Certified Management Accountants Professional Program and a BComm from the University of Calgary. Their areas of focus include Accounting, MIS, and Operations Management.