Giovanna Davis

Giovanna Davis has over two decades of experience in customer advocacy within the telecommunications industry. Since September 2011, Giovanna has worked at Digital Direction as a Customer Advocate, serving as the initial point of contact for processing customer service order requests involving various types of telecommunications circuits and conducting first bill reviews for new services. Prior to this role, Giovanna spent over 12 years at AT&T, where responsibilities included direct engagement with government, education, and medical sector customers to facilitate order placements and address billing corrections.