Shaun Claasen

Shaun Claasen is an experienced Information Technology professional with a demonstrated history in IT support and management roles. Currently serving as an Information Technology Support Technician at DigiOutsource since February 2022, Shaun expertly handles JIRA Incident Management, administers Azure AD services, and oversees Intune Device Management. Prior experience includes working as a 2nd-Line Remote Analyst at Computacenter, where Shaun streamlined business onboarding processes and managed incident resolution through ServiceNow. Additional roles at Computacenter involved maintaining IT infrastructure, training junior analysts, and providing remote end-user support. Shaun's expertise extends to VMWare, Active Directory Management, Office 365, and various operating systems, underpinned by formal education in Information Technology from Richfield and Broadband College of Technology.