Lydia Herrmann

Lydia Herrmann's work experience includes the following:

- Currently working at Digital Spine as a Customer Experience Managerin since January 2022.

- Previously worked at phase-6 GmbH as a Technischer Support / Customer Experience Managerin from May 2019 to December 2021. In this role, they focused on identifying potentials and developing measures to increase customer satisfaction and loyalty. Lydia also implemented measures to improve process quality and established a customer experience approach.

- Before that, they worked at Aroundhome as a Reklamationsmanagerin from June 2017 to May 2019.

- Lydia also worked at Axel Springer SE as a Mitarbeiterin im Beschwerdemanagement from October 2014 to May 2017.

- In addition, they worked at beauty24 GmbH as a Kundenberaterin / Wellnessguide from September 2011 to September 2014.

- Lydia gained experience as a Media Sales Consultant at ImmobilienScout24 in May 2011.

- Lydia'searly career included working as a Kundenberater at Deutsche Telekom from August 2010 to April 2011.

Lydia Herrmann obtained a Bachelor of Arts degree in Marketing & Digitale Medien from FOM University of Applied Sciences for Economics and Management, where they studied from 2017 to 2021. Prior to that, they completed their IT-System-Kauffrau degree at Deutsche Telekom AG from 2007 to 2010. In 2024, they are expected to graduate from FOM University of Applied Sciences for Economics and Management with a Master of Science degree in Wirtschaftspsychologie. In addition, they obtained the EF SET Certificate from EF Standard English Test in April 2019.