Whitney J.

Whitney J. is a seasoned Product Manager at DigitalOcean, where responsibilities include identifying customer product requests and implementing a company-wide system for data collection, leveraging Agile (scrum) methodologies with a team of seven. Previous roles at DigitalOcean as a Developer Support Engineer II involved enhancing communication between Support and Security to improve customer satisfaction, while collaborations with the editorial team resulted in more effective tutorial prioritization. Prior experience as a Senior Technical Support Engineer at SiteGround included resolving complex issues with root access, and early tenure as a Customer Support representative at World Wide Web Hosting, LLC focused on educating customers on technical matters. Whitney J. holds a B.A. in English from Kennesaw State University and a TESOL certification.