Claudine Cardozo

Claudine Cardozo has extensive work experience in various roles within the technology and telecommunications industry. Claudine is currently working at DigitalRoute as the Head of Professional Services and Customer Engagement - Americas. Prior to this, they served as the Global Head of Customer Engagement and a Customer Engagement Manager at DigitalRoute. In these roles, they focused on customer success, identifying growth opportunities, and facilitating solution design discussions.

Before joining DigitalRoute, Claudine worked at Netcracker as a Program Director, where they were responsible for overseeing various programs. Claudine also worked at Vodafone, where they held the roles of Project Manager - Order Management and Billing Operations, as well as Enterprise Care Lead. In these positions, they managed project delivery and operations related to billing and order management.

Claudine has also gained valuable experience at Amdocs, where they served as a Project Manager and an IT Specialist. In these roles, they were responsible for deployment management, production readiness, leadership, and customer support for various applications.

Earlier in their career, Claudine worked at TELUS as a Technical Project Manager and a Production Coordinator, where they were involved in defect management, problem management, and support team organization.

Prior to TELUS, Claudine gained experience at Amdocs Software and Xerox - The Document Group, where they held various positions related to customer support, billing system enhancements, and testing procedures.

Before entering the telecommunications industry, Claudine worked at Softplan Planejamento de Sistemas LTDA as a System Analyst.

Overall, Claudine Cardozo's work experience showcases their expertise in customer engagement, project management, operations, and technical support within the technology and telecommunications industry.

Claudine Cardozo earned a Bachelor's degree in Computing from Universidade Federal de Santa Catarina, where they studied from 1991 to 1995. In terms of additional certifications, they obtained a Certified Customer Success Manager (CCSM) Level 1 certification from SuccessHACKER in July 2022. Claudine also holds a Certified Customer Success Manager (CCSM) Level 2 certification from the same institution, but the date of completion is not specified. In 2021, Claudine completed the Cert Prep: PMI Agile Certified Practitioner (PMI-ACP)™ course from LinkedIn, as well as the Strategic Thinking course. In 2019, they obtained certifications in Disrupting Yourself, Body Language for Leaders, and Gretchen Rubin on Creating Great Workplace Habits from LinkedIn. It is also mentioned that Claudine has completed the ITIL Foundations certification and is in the process of obtaining the PMP - Project Management Professional certification from the PMI.