Wei Jie Lam

Wei Jie Lam is a Technical Support Engineer at Digitary since July 2021, previously serving as a 2nd Line Technical Support Agent at Imagine Broadband Ltd. from April 2019 to June 2021, where responsibilities included assisting engineers with broadband installations and supporting first-line technical agents. Key achievements in this role included a 6% improvement in departmental turn-around time and the automation of troubleshooting tasks. Wei Jie Lam also held the position of 1st Line Technical Support Agent, where responsibilities involved resolving end-user issues and logging customer queries. Earlier experience includes serving as a Student Representative for LaunchBox at Trinity College Dublin. Wei Jie Lam holds a Bachelor of Arts in Integrated Computer Science from Trinity College Dublin and a Full Stack Web Development Nanodegree from Udacity.