Caroline Franchella serves as a Customer Success Manager II at Diligent, where expertise has developed over several roles including Customer Success Manager and Associate Customer Success Manager since October 2020. Prior experience includes an internship at IMG as an Original Content Intern in 2019 and a role as a Global Marketing Intern at Endeavor in 2018, where responsibilities encompassed assisting on key accounts, monitoring industry trends, identifying suitable influencers, and creating press releases. Caroline holds a Bachelor of Arts in English Language and Literature, graduating Cum Laude from Gettysburg College in 2020, and has studied at Universidad Pablo de Olavide and The London School of Economics and Political Science.
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