Igor Cartacho

Igor Cartacho is a skilled Tier 2 Senior Technical Support Specialist at Diligent since May 2023, providing technical assistance and customer support in multiple languages. Previous experience includes roles such as Product Builder at Boston Scientific and Bilingual Customer Support Specialist at Diligent, with a strong focus on maintaining excellent customer relationships and resolving technical issues across various platforms. Igor also has experience in retail and service industries, including positions as a Retail Scooter Ebike Assistant and Store Staff at Urban Grind Coffee & More, emphasizing customer experience and operational standards. Additionally, Igor has a background in aviation security and safety management, supplemented by a strong educational foundation in cybersecurity, software development, and civil aviation management.