Luciana G. is an accomplished professional with extensive experience in customer success and account management across various industries in Latin America. Currently serving as the Partner Renewals Manager at Diligent since August 2022, Luciana oversees the complete renewal lifecycle for a diverse portfolio of customers and resellers. Prior roles include Customer Success Manager for Enterprise Accounts at Hubster and Customer Success Manager for Franchising at JeffApp, where Luciana focused on relationship management and franchise development. Previous experience includes positions at Warner Bros. Entertainment Group, Sodexo, The Goodyear Tire & Rubber Company, and ITAU SEGUROS, providing support and analysis in sales, administration, and customer service. Luciana holds a Master's degree in International Business/Trade from Centro Universitário FMU | FIAM-FAAM and a Licentiate degree in English Language and Literature from Universidade Ibirapuera.
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