Niranjan Jagadeesh, currently a Support Manager at Diligent since May 2023, has extensive experience in customer support and business excellence. Prior to Diligent, Niranjan served as a Personalized Support Manager at Twilio and held several key positions at Amazon Web Services (AWS) from February 2018 to May 2023, including Cloud Support Sr Manager and AWS Enterprise Support Manager. Niranjan's career began at Dell EMC, where roles included Business Excellence Sr. Analyst and Quality & Standards Sr. Analyst, focusing on business risk analysis and quality operations. Additional experience includes a managerial role at Mphasis. Niranjan holds a Bachelor's of Commerce degree from Dr. C. V. Raman University and has contributed significantly to improving operational efficiency throughout a diverse set of responsibilities in the customer support sector.
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