Michael McGrory

Michael McGrory is an experienced professional in complaint management and resolution, currently serving as Complaints Manager at Diligenta since May 2020, focusing on pension and investment-related complaints. Michael's career includes roles as a Pension Case Reviewer at a Big 4 Consultancy Firm and a Pensions and Investments Complaints Handler at Aegon, along with significant experience at Lloyds Banking Group, where responsibilities spanned senior complaints management and case handling. Prior positions include Case Handler roles at Computershare and British Gas, and a Compliance and Audit Contractor role at Huntswood. Michael's foundational experience in customer service began at HSBC and the Royal Bank of Scotland, emphasizing dedication to customer satisfaction and effective problem-solving in financial services.