Michael Araújo

Michael Araújo has extensive experience in IT support and service management, currently serving as a Service Management Specialist at Dimensional Fund Advisors since December 2016, following progressive roles in desktop support. Prior experience includes critical contributions during the transition of desktop support functions at Ball Corporation after its acquisition of Rexam PLC, where Michael also excelled as a Senior Desktop Support Analyst. At Rexam, responsibilities included leading incident management, enhancing knowledge bases, and managing support for various manufacturing sites, demonstrating proficiency across multiple technologies. Earlier experience as a Remote Support Engineer at HP highlighted strong problem-solving skills, achieving high resolution rates through effective customer support. Michael holds a degree in Information Studies from Florida State University and multiple master's degrees in Information Systems Management, Project Management, and Networking and Communications from Keller Graduate School of Management of DeVry University.