Lucas Gallo Otto

Lucas Gallo Otto has a diverse work experience. Starting in 2013, they were a Scientific Research Scholarship at FAPESP, where they conducted scientific research in Colonial History and History of Concepts approach. In 2015, they worked as a Specialist at Apple and an Xpeer - Customer Experience Analyst at Nubank. In 2019, they worked as a CX & Operations Specialist at Avocado. In 2020, they became the Head of Operations at Dinie, where they managed all stages of the operational flow, from acquisition to customer loyalty and retention, including collection. Lucas also established a partnership with companies that use Dinie's capital to develop their business with the support of a team of experts under their coordination. During their time at Dinie, they helped the company grow 20x in one year, reaching an unparalleled satisfaction level (NPS 87). As part of their role, they proposed improvements and refinements to the processes, adapting them to the company's evolving business model.

Lucas Gallo Otto's education history includes a Bachelor in History from USP - Universidade de São Paulo from 2011 to 2015, an Intensive English from Embassy CES - Boston in 2010, Ensino Médio Completo from Colégio Dante Alighieri from 2008 to 2010, Szkola Letnia: Historia, Jezyka i Kultury Polskiej from Jagiellonian University in 2012, and DJ from Beatmasters DJ in 2006. Additionally, they obtained a certification in Inteligência Emocional from Escola Conquer in May 2020. Lucas also completed a PEC - Educação Executiva in Gestão de Processos from FGV - Fundação Getulio Vargas in 2019.