HU

Heather Pavel Ullmann

Customer Success Manager at Direct ChassisLink Inc. (DCLI)

Heather Pavel Ullmann has a diverse work experience. Heather currently works at Direct ChassisLink Inc. (DCLI) as a Customer Success Manager, starting in March 2023. Prior to this role, they were a Project Manager - Corporate Strategy at DCLI from May 2021 to June 2023, where they managed strategic projects, developed project plans, implemented a strategy governance framework, and shared project management best practices.

Before joining DCLI, Heather worked at Kuehne + Nagel for several roles. Heather was a National Sales & Administration Manager from November 2016 to May 2021, responsible for customer solutions and services. Prior to this, they held the positions of Strategic Development Manager and Strategic Development Supervisor, where they worked on projects related to business centralization, vendor management, rate database management, IT system enhancements, and internal communications.

Heather's earlier work experience includes their role as a Programs Senior Associate at SmithBucklin, where they provided association management services to various client organizations. Heather also worked at Valve & Pump Specialties, Inc. as part of the accounting and office management team, serving as an industrial manufacturer representative for valves and components.

Overall, Heather Pavel Ullmann has a strong background in customer success, project management, strategic development, and association management.

Heather Pavel Ullmann has a diverse education history. In 2004, they began their undergraduate studies at the University of North Carolina Wilmington, where they earned a Bachelor of Science degree with concentrations in Business Administration, Marketing, and Economics in 2007. During their undergraduate years, Heather took part in a summer study program at HSB Hochschule Bremen – City University of Applied Sciences in 2005, focusing on International Business.

Following their undergraduate degree, Heather pursued further education, enrolling in the University of North Carolina Wilmington's Master of Business Administration program in International Business. Heather completed their MBA in 2008, further enhancing their knowledge and skills in the field.

Additionally, in the same year, Heather attended KEDGE Business School, where they obtained a Master of Science degree in International Business with a specialization in NGO Management and Economic Development.

Besides their formal education, Heather also holds certifications. In 2022, they obtained a Project Management Certificate from Cornell University. Furthermore, they have acquired a Hazardous Material Certification, but the institution from where they obtained it is unspecified.

Heather Pavel Ullmann's education background showcases their commitment to continuous learning and their expertise in various areas, including international business, marketing, economics, and project management.

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Previous companies

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Timeline

  • Customer Success Manager

    March 1, 2023 - present

  • Project Manager - Corporate Strategy

    May, 2021