Andrea Johnston

Andrea Johnston has extensive experience in customer management and pricing within the energy sector, currently serving as Director of Customer Management at Direct Energy since February 2003. Johnston's roles at Direct Energy have included Senior Manager of Retention & Customer Management and Senior Commercial Manager, focusing on customer lifecycle, renewals, and retention strategies for residential energy in Canada. Prior experience includes positions as Senior Manager of Pricing & Product Structuring for Canadian Gas & Power Portfolio and Manager of Government & Regulatory Affairs at A.E Sharp Ltd, as well as a financial analyst role at Alliance Gas. Andrea Johnston holds a Bachelor of Arts degree in Kinesiology from York University and pursued education at the Schulich School of Business in 2012.