Tyler Shields

Tyler Shields is an experienced professional with a strong background in various roles across customer service, business analysis, and academic advising. Currently serving as a Business Change Analyst at Direct Energy since October 2018, Tyler investigates and resolves regulatory and customer complaints on behalf of Executive Management, liaising with external entities such as the Public Utility Commission and Attorney General. Prior experience includes a position at AT&T as a Digital Care Resolution Specialist, where Tyler ranked within the top 25% for performance metrics. Additional experience includes roles at IBM as a Finance & Administrative Business Analyst, at The University of Tulsa as a Graduate Academic Advisor and Secretary for the Student Investment Fund, and positions at Sears, Roebuck and Co. and Ron's IGA. Educational qualifications include a Master of Business Administration in Finance from The University of Tulsa, a Bachelor of Science in Psychology from Missouri Southern State University, and an Associate's Degree in Accounting from Tulsa Community College.