Michael Griffiths has extensive experience in leadership and learning development within the insurance sector, currently serving as the Legal Expenses Claims Operations Manager and Learning Delivery Manager at Direct Line Group since February 2008. Key achievements include leading a national team in delivering award-winning blended learning solutions, implementing significant cultural and behavioral change initiatives, and improving people engagement scores at a national level. Previous roles at Direct Line Group include Leadership Development Consultant, Capability Consultant, and Team Manager, where Michael managed various teams and provided comprehensive training programs. Michael began the career as a Sales Team Leader at RBS Insurance. Educational qualifications include an accreditation from Mind Gym and a degree in Performing Arts from Bath Spa University.
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