Direct Line Insurance Group PLC
Mike West has extensive experience in IT service management, currently serving as the IT Service Change Owner at Direct Line Group since August 2012. In this role, Mike oversees the development of the IT Service Change Department aligned with ITIL principles, focusing on delivering top-notch services through Change Management, Service Introduction, and IT Implementation teams while collaborating with third-party providers. Previously, as the first Change Manager within the new Service Management Division at Direct Line Group, Mike played a key role in building a change management function during the company's divestment from the Royal Bank of Scotland. Mike's earlier experience includes acting as the IT Implementation and Change Control Manager at RBS Insurance from January 2007 to July 2012.
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Direct Line Insurance Group PLC
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Direct Line Insurance Group plc is a United Kingdom-based personal and small business general insurer. The principal activity of the Company is managing its investments in subsidiaries, providing loans to those subsidiaries, raising funds for the Group and the receipt and payment of dividends. The Company's operating segments include Motor, Home, Rescue and other personal lines, Commercial and Run-off. The Motor segment consists of personal motor insurance together with the associated legal protection cover. The Home segment consists of home insurance together with associated legal protection cover. The Rescue segment consists of rescue products sold through the Company's own brand, Green Flag, and other personal lines insurance. The Commercial segment consists of commercial insurance for small and medium-size entities. The Run-off segment consists of two principal lines, policies previously written through the personal lines broker channel and Tesco business.