Pauline Beckett

Pauline Beckett is a highly experienced claims management professional currently serving as a Technical Claims Unit Manager at Direct Line Group, overseeing claims teams in Credit Hire, Liability, and Third Party Capture since September 2023. Prior to this role, Pauline held various positions at RSA from June 2000 to August 2023, including Own Damage Operations Unit Manager, where responsibility involved managing claims teams and implementing operational plans, and Multi Track Bodily Injury Team Leader, specializing in negotiating injury claims for vulnerable road users. Pauline's extensive expertise encompasses all aspects of claims handling, from technical claims management to operational leadership, supported by a Bachelor of Arts degree in Business Studies from Liverpool John Moores University.